Twist the hinge rail screws a quarter turn each counterclockwise using a flat screwdriver.
Pella door lock stuck.
The pella contact suggested removing the screw cover strip on the latch side and removing the 5 screws holding the latch side trim.
If your door is new the hinges could be tight until they receive some use.
Once the mechanism has been released adjust stiff pella sliding door locks by loosening the screws holding the latching strikes on the inside of the door frame.
Pella does not have instructions readily available for fixing locked shut doors.
Find the latch rail.
The door opening may be out of square which can happen as a home settles.
The door might be difficult to latch and release if the strikes are misaligned.
Once the door is open operate the handle and turn the deadbolt.
Loosen them a turn to relax the tension.
Spray a silicone spray lubricant into the door s latch mechanism.
Each case of stuck door can have its own challenges and solutions due to the variety of factors that can contribute to this type of situation and because of the many different door designs door hardware and door functions.
I cannot open my pella storm door step 1.
Pry off the plastic covers loosen the screws and slide the strikes up or down a few millimeters.
Discover pella s energy efficient replacement windows and doors.
Wipe off any excess lubricant with a rag.
If either does not operate when the door is open the hardware needs to be replaced.
This is a waste of time because the striker plate is still held firmly by 3 screws you can t get to.
Lubricate the hinges with silicone spray or 3 in 1 oil.
Contacted pella storm door service at 866 809 9460.