Let s help you get a replacement as soon as possible if you need a replacement key or card just call us we ll be happy to help.
Prepay electric key.
Instead of receiving bills based on your energy usage you pay for your energy before using it by pre loading energy credit onto your meter.
Hand over the key or card at the counter and pay for the top up.
Enter the first 9 nine digits of your key2prepaid card number in order to access the cardholder website.
It helps you budget for your energy use by showing you how much you use every day.
It will depend if you use a key or card for your meter but you can pick up a replacement at a local store or we ll send you one in the post.
Confirm how much you d like to pay to top up.
About four million uk homes have them and you top up prepayment meters via a key or card which you can buy credit for at newsagents post offices and garages or via an app or online.
You re given a top up key for electricity and top up card for gas which are loaded with information about your property and energy tariff.
You won t get regular bills from us but we will send you a yearly statement.
You re given a token key or smartcard which you can top up with credit at local convenience stores or post offices displaying the paypoint or payzone sign.
We might charge you for further replacements.
This gives you control over your energy spend meaning you don t have to worry about unexpected energy bills.
A pay as you go meter also known as a prepayment or prepaid meter allows you to pay for your gas and electricity as you use it.
Before you order a replacement it s useful to check our prepayment guides to see if there s another way to fix the problem.
Give the contacts on your electricity key a clean with a dry toothbrush or cloth.
And a prepayment card to top up a gas prepayment meter.
We can usually get a replacement to you within five working days.
If that doesn t work or you think your key is damaged you might need to get a replacement fill out this form.
Your first replacement is free.
For an electricity key you can add up to 49 per transaction up to a limit of 255 in total.
Here you will be required to create your own cardholder user id and set a unique password to securely access your key2prepaid card transaction details and information.
A prepayment meter allows you to pay for your energy before you use it.
Prepayment meters are electricity and gas meters that let you pay for your energy on a pay as you go basis.
You will then be directed to our secure cardholder website.
Prepayment meters supply energy on a pay as you go basis instead of paying by direct debit or on receipt of a bill.
You use a prepayment key to top up an electricity prepayment meter with credit.
